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Problem Solving & Process Control
Problem solving generally involves
identifying and improving processes and human issues.
Problems occur at three levels, output, process and system.
Our consultants help identify the correct level
of each problem so the best solutions can be applied for
effective improvement. We help our clients use and
understand scientific principles of management. The
objective is always to help the client learn and appreciate
how vital information in their business, once known, enables
better decisions and results.
In general, ninety percent of all problems in an
organization can and should be solved through process
creation, clarification or improvement. Ten percent or less of all
problems fall into the "pure people-problem" category. When
managers attempt to solve problems on the basis of
personality alone, things generally get worse. By
contrast, when managers develop an understanding of process
control and learn to manage the simple science of
process management, "people-problems" are greatly
reduced and profits rise.
We typically wrap our process-improvement methods around
three basic questions:
1.
Is the process well defined and communicated to employees? Does
everyone
understand who, what, when, where, why and how?
2.
Is there a system in place to manage the process -- and is
the system consistently
applied across all necessary employees?
3.
Are there opportunities to streamline or reengineer the
process in a way that adds value
for the customer?
Having the answers to these questions is key to determining
the steps that are needed to improve the process. The
benefits to improving the process are significant - often
resulting in cost reductions and increased productivity
through:
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More accurate information
- Accelerated responsiveness
- Minimized paperwork and entry duplication
- Ongoing support for continuous improvement
In the
beginning steps of improving a process, people sometimes
balk at the idea of new concepts and behaviors. Our firm is
experienced in helping individuals and groups understand the
need for improvement and help them accept the better way.
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Management & Leadership Training
for Higher Team Performance
Unskilled and ineffective managers create serious problems
for an organization. Getting managers and supervisors the
skills and training they need is one of the best investments
an organization can make on its own behalf. Now more than
ever, organizations need to sharpen their competitive
skills. The first vital step is making sure management
has the ability to identify problems and
control processes in a timely manner.
Excellent management does not require a doctorate from an Ivy
League school. It does require on-the-job training in a
no-nonsense program with intelligent objectives and
measurement.
Our hands-on programs train supervisors and managers to
continuously achieve high levels of performance. Our
program graduates are moneymakers.
Areas of Concentration
- Aligning the organization for higher performance.
- Tuning the organization to the customer's voice.
- Performance leadership strategies.
- Understanding management and leadership.
- Becoming an effective leader.
- Communicating and managing conflict.
- Celebrating our diversity.
- Coaching and developing employees.
- Dealing with performance problems.
- Building a high-performance team.
- Effective problem solving.
- Effective process control.
- Complying with legal guidelines.
- Recruiting and selecting the right people.
Results & Benefits
- Higher customer appreciation.
- Reduced error and waste.
- Higher employee satisfaction.
- Retention of valuable employees.
- Better bottom line performance.
- Increasing employee commitment to shared goals.
- Reducing performance problems or effectively resolving them.
- Managing conflict rather than avoiding it.
- Using systematic problem solving processes.
- Recruiting and hiring higher-performance employees.
- Increasing the basic managerial skills of key managers and
supervisors.
- Building a team-oriented culture.
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